FAQs
If you've got a question about our artwork, product options or service in general and it is not answered by the frequently asked questions provided below, please just send it to businesshub@elizabethsembroidery.co.uk or call us on 01642 674973 and we'll be able to help.
We can assist you with all embroidery and printing needs. We are able to help set up your logo, and supply all the garments from our product range that you need. We can provide one-off printing or embroidery, such as for Stag and Hen Dos and baby items, or cater to businesses of any size. No matter how big or small the job, we will be able to help you. We also provide an alterations service to ensure your garments fit perfectly for any and every event. This is best done in person, however can be serviced via mail order if required. Please email our team if you wish to have alterations made via mail order.
Absolutely! we can print on or embroider your own items. We may need to check the items first to ensure they fit on our machines so please contact us first if you are unsure. If you would like to purchase the items through us, we have a huge range of products from industry leading manufacturers at affordable prices, which you can see in our catalogue.
We are delighted you have come to Elizabeths Embroidery and Print for your personalised garments and we are delighted to be able to help you.
We have a beautiful new business hub just off Yarm road in Stockton-on-tees that is ready for you to visit, browse and speak with one of our highly trained team members about your requirements.
You can order online - Select your garment in each size and complete payment. Leave the rest to us and we will pick, embroider, pack, and deliver to your chosen location as quickly as possible.
You can also place an order over the phone on 01642 674973, or send an email to businesshub@elizabethsembroidery.co.uk. However you contact us, we can guarantee that you will deal with a highly trained member of our team who will be able to advise you on products, designs and colours. If you are unsure of anything at all please ask.
Yes! We always provide a sample of any new artwork for embroidery, we usually send a photograph via email but you can also pop in to our business hub to see them in person. For repeat orders with no changes we do not provide samples unless requested. Print samples can also be provided upon request.
If you give us a date, we will tell you if we can do it. We recommend giving us two weeks notice when placing an order, although we can sometimes complete an order quicker if it’s needed for a specific date. Rest assured, we will never take on a job we cannot complete in time, so you will get a definitive yes or no answer when you place your order.
If you have chosen to collect your order from our business hub, we will give you a call or email as soon as it is ready for you. If you have selected home delivery, we will post your order out via DPD on a next day service as soon as it is complete.
For all orders being sent within the UK, there is a £6 charge for shipping. For the Highlands, Ireland and international shipping, please contact us. All our orders are delivered by DPD. You will be notified by DPD of your expected delivery day & time and can track your delivery on the DPD app.
Alternatively, all orders are free to collect from our business hub.
You may cancel your order at any time prior to any embroidery or printing work being commenced (we suggest within 24 hours of placing the order). If you wish to cancel your order, please send an email to businesshub@elizabethsembroidery.co.uk with ‘Order Cancellation’ and your order number in the email subject header, and we will cancel your order with immediate effect. Alternatively you can call the Elizabeths Business Hub team on 01642 674973 and discuss the cancellation of your order accordingly. If, however, your order has already been embroidered, printed or shipped, please see our Returns Policy for further information.
Can't find the answer to your question?
Contact Us
