The term “Personal Data” refers to personally identifiable information about you, such as your name, job title, email or mailing address.
About your privacy
We are committed to safeguarding the privacy of our website visitors whilst providing a high quality service. We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 1998.
If you have any questions concerning your personal information or regarding our practices, please contact: The Partners, Elizabeths, 8/10 Richardson Road, Stockton on Tees, TS18 3LJ or send us an email.
Collection of personal data
We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use.
We do this to monitor and improve our website and services. Our website is not intended for children and we do not knowingly collect data relating to children.
Our primary goal in collecting personal data is to provide you with a smooth and efficient experience while using our services. This allows us to provide services and features that most likely meet your needs.
We collect information from details you give us when you use our website and from any email messages you may send to us.
When you use this website to register to receive additional information from us, we ask you for contact information like your name, job title, company details, telephone number and email address.
If, at any time, you wish to opt out of receiving information from Elizabeths, please telephone +44 (0) 1642 674973 or send us an email.
In order to collect the anonymous data described above, we may use temporary “cookies” that collect the domain name of the user and the date and time you visited this website. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. Most web browsers provide the option for you to be notified when you receive a cookie and to decide if you want to accept it or not. However, the website may not work properly if you disable cookies. If you are not sure what cookies are or how to control or delete them, we recommend that you visit www.aboutcookies.org, http://www.allaboutcookies.org or the World Wide Web Consortium’s website
Described below are the cookies we use on this website and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, delete Elizabeths’s cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called ‘Incognito’ in Chrome, ‘InPrivate’ in Internet Explorer, ‘Private Browsing’ in Firefox and Safari, etc).
Session Cookies: We use session cookies to remember you as you move from page to page. These cookies we deem strictly necessary to the working of the website. If these are disabled, then various functionality on the site may be broken. For more information about session cookies, visit http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Google Analytics : We use this to understand how the site is being used in order to improve the user experience. All user data is anonymous. To find out more about Google’s position on privacy with regard to its analytics service, please visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Social Buttons: On some of the pages of this website you may see ‘social buttons’. These enable users to share or bookmark the web pages. There may be buttons for Twitter, Google +1, Facebook ‘Like’, LinkedIn ‘Share’, etc. In order to implement these buttons and to connect them to the relevant social networks and external websites, there are scripts from domains out of www.elizabethsembroidery.com and www.elizabethsembroidery.co.uk . You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on the Elizabeths’ website. If you click on any of these buttons, therefore, these sites will be registering that action and may use that information. In some cases, if you are logged into their services already, these sites may be registering the fact that you are visiting Elizabeths and the specific pages you are on, even if you don’t click on the button, eg Google and Facebook. You should check the respective policies of each of these sites to see exactly how they use your information and to find out how to opt out or delete such information.
External Web Services: We may use an external web service (YouTube) on the Elizabeths website to display video content within our web pages. This is not the only service we might use in the future, when embedding content, but this is the most common. As with social buttons detailed above, we cannot prevent this site from collecting information on your usage of this embedded content. If you are not logged in to this external service, then they will not know who you are, but are likely to gather anonymous usage information, eg number of plays, etc.
Email Tracking: Some emails that we send you have no tracking in them at all, eg service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous. Some emails we can track, at an individual level, to see whether the recipient has opened and clicked on the email. We can use the latter information to understand open and click rates for our emails to try and improve them. Sometimes we may use this information on a personal level, eg to re-email people who didn’t click the first time or to contact you once we know that you have read the email. If you want to be sure that none of your email activity is tracked, then you should opt out of Elizabeths’s email service which you will be able to do by clicking the opt out link at the foot of any email received, by telephoning us on +44 (0) 1642 674973 or by sending us an email.
Newsletters, Surveys & Contests: From time to time, our website may request information from you via newsletter sign ups, surveys, contests or for particular services. Participation in these is completely voluntary and you therefore have a choice whether or not to disclose this information. We will not disclose this information to any third parties, eg a competition sponsor, without your prior consent.
We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.
We may process information relating to transactions, including your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping true records of those transactions.
We may send you notifications relating to your orders by email or text message, to keep you up to date with the status of your order.
Use of Personal Data
We process your personal data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for personal data, we tell you the purposes for which we will process that data. Some of these purposes include:
- Providing you with information about our products or services, special offers and events or articles and case studies we think will be of interest to you
- Sending you regular newsletters by email or by post
- Providing you with product or service information and promotional material that you have specifically requested
- Processing any other requests that you make
- To summarise website usage behaviour. This is not based on individual behaviour, but is generic
- Conducting marketing research.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home or business delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to show you personalised offers or advertisements.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products and services.
Disclosure of your personal data
We do not share, sell or distribute your personal data with unrelated third parties, except under the following limited circumstances:
- Personal data may occasionally be transferred to third parties who act for or on behalf of Elizabeths, or in connection with the business of Elizabeths for further processing in accordance with the purposes to which you have subsequently consented. Please note that the information you provide may be transferred outside the European Economic Area for the purposes of processing by us or any of our subcontractors. By submitting your information, you consent to this transfer.
- We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interest, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
Data integrity and security
We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our servers and our databases are protected by industry standard security technology, such as industry standard firewalls and password protection.
The employees who have access to personal data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.
You have rights relating to your personal information, including the following:
- To be informed about how your personal information is being used
- To access the personal information we hold about you
- To request the correction of inaccurate personal information we hold about you
- To request that we delete your data, or stop processing it or collecting it, in some circumstances
- To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
- To request that we transfer or port elements of your data either to you or another service provider
- To complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.
Data access and corrections
We will disclose to you the personal data we hold about you upon receipt of your written request addressed to The Partners at the address given above. We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes.
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